A
Uh-huh.
B
And it would take me maybe two or three minutes looking in the manual to figure out what command it was that caused this to happen. And they would say, how did you do that? And I'm like, well it's really easy. And they were like, well, I never knew that. So obviously they'd never considered looking it up, you know.
A
Uh-huh. Do you think it's a lack of training, or it's just that they don't use the materials that are available to them.
B
Sometimes it's, sometimes, well, it's a number of different things. Sometimes they don't, uh, they don't think that they can get any information out of the manual. Some manuals aren't really designed very well.
A
Uh-huh.
B
But some of them,