A
-- even know the person's name that had given me the hard time or anything --
B
Right.
A
-- but I just felt like, well at least I did something. Maybe they'll fix it. They might work on that, you know.
B
Right, right.
A
But I find attitudes are more of a problem. Service is more of a problem.
B
I find, up here in the northeast, we have, uh, well w-, we have these mail order companies like L L Bean and, uh, they are famous for, I guess, having really top-notch service. They've got, uh --