A
Huh.
B
-- uh, insur-, like the customer is always right and you know, no matter how crabby you might be over the phone, they are very understanding and, uh, they usually get, you know, they, they make things are, they ma make sure things are set properly if you're any way dissatisfied with their merchandise.
A
That's really good. It use to be like that.
B
Uh-huh.
A
But, I don't think most places are like that anymore.
B
Well I think, I guess nowadays with the, uh, with the economy the way it is, I guess, there was a, there was a story on the news tonight about how, because a lot of companies are, uh, you know, things are getting rough out there, there's a lot of, you know, the morale among employees tends to go down and that, in turn, like, you know,